I did not receive the item I bought

If, for some reason, you didn’t receive the item you bought, please send us your AppStore or Google Play receipt of the purchase and we will...

I want a refund on an item I purchased.

Refunds are processed from the purchasing platform such as App Store and Google Play Store. Please contact us using the in-game Help Center ...

I purchased ad free but I still see ads

If, for some reason, you lost your ad free status, please contact us through the chat icon in the Help Center with your ad free purchase rec...

I paid for Ruzzle on my iOS device, why do I have to pay again for my Android device?

It is not possible to transfer an iOS premium version to Android and vice versa because these purchases are made in two different stores.

I can't make purchases on my iOS device, I only receive a “In-App purchase not allowed” message.

Changes to your purchase settings can be made in the General Settings menu on your device under Restrictions. Change your settings for In-Ap...

My purchase was cancelled.

Please ensure that your billing information is correct and that the name registered on your Google Wallet or Apple ID is the same as the nam...