I did not receive the item I bought

If, for some reason, you didn’t receive the item you bought, please send us your AppStore or Google Play receipt of the purchase and we will...

How can I look up my Google Play receipt?

With a successful purchase on the Google Store, you’ll get a confirmation email, which can serve as a receipt.If needed, you can also find i...

How can I look up my receipt on an iPhone or an iPad?

If you can't find an item in your purchase history at reportaproblem.apple.com, check the purchase history in Settings on your iPhone, iPad ...

Unable to make a purchase (Android)

If you encounter any difficulties accessing the in-game store or navigating through its items, don't hesitate to contact us. Simply click on...

Unable to make a purchase (iOS)

If you encounter any difficulties accessing the in-game store or navigating through its items, don't hesitate to contact us. Simply click on...