There can be several reasons why you can't activate or re-activate your VIP subscription.
- The payment details are invalid. To check this, head to the app store page where you entered your payment details and make sure everything is correct there. If you use a credit card, make sure it is not expired.
- The funds are insufficient to complete the transaction.
- You have reached your spending limit for the selected payment method.
- If you use iOS, it is possible that your In-app Purchases are disabled. To enable them, go to your device's Settings, select "Screen Time", tap on the "Content & Privacy Restrictions" button, click on "iTunes & App Store Purchases", then go to "In-app Purchases" and allow them.
Please note that we do not have access to your payment details, so it is difficult for us to tell you exactly why your purchase keeps failing. Please contact your app store or the company that manages your payment method for further assistance with this.
Why can't I activate or re-activate my VIP subscription?
Last Updated: 305d