This should normally be only a matter of slight delay, so we suggest you try some basic troubleshooting first:

- Make sure that you have a stable connection.

- Try disconnecting and reconnecting to your WiFi/data in your device's settings.

- Try checking your device's settings to make sure that it is not set to airplane mode.

- Try closing and restarting the app.

If trying the above didn't help, please don't hesitate to contact our support team. Please reach out to us by clicking on the "Chat" icon in the game's Help Center and provide a copy of your receipts.