Many crashes are caused by issues that you can resolve yourself. We recommend checking these out:

- Lack of storage (device too full): If your device has become so full of apps and data there is very little extra room left, this app may not have enough "breathing room" to run well. Try off-loading some content, such as songs, videos photos, etc.

- Lack of available memory: Before launching this game, it is a good idea to close all other running apps in the background to free up some space.

- Low bandwidth: Try again using a different connection to ensure that you have strong and stable internet access.

If you are still having issues, please reach out to us by clicking on the "Chat" icon in the game's Help Center.