If you already linked your account to an email address, you can recover the account by going to "Settings," then click on "Account Transfer" and tap "Recover From Email," from there, enter the email address you linked to your account. A code will be sent to your email. Once you receive the code, go back to "Settings," select "Account Transfer" then click "New device," and enter the code from your email.

If you didn't link an email address or just have troubles retrieving the account, please contact our support team and provide as much as you can from the details listed below:

- username and hashtag number

- copy of the profile image used

- gem/ticket balance

These details will help locate and verify your account.